Terugbetalingsbeleid

 

If you'd like to return or exchange a product reach out to us, we will be glad to help you. Some rules of engagement first, before you wish to return or exchange any products:

  1. you have a 14-day period to apply for a return or exchange, starting on the day of delivery. Anything later will not be accepted.
  2. Please make sure the product is in perfect condition with all original labels attached. 
  3. Postal costs for returned goods are the customers responsibility. It will only be reimbursed in case of damaged, faulty or incorrectly supplied goods. 
  4. We cannot held liable for any items lost in transit.
  5. Make sure points 1-4 are understood and respected before reaching out to us. We only accept returns if those points are fulfilled. 

PROCEDURE 

To RETURN an item:
  1. Get in touch with us at contact@uche-belgium.com describing your intention, we will answer as soon as possible.
  2. put all items and necessary documents in an adequate return bag, attach the return label and seal it.
  3. Send your return to:
    • UCHE 
    • BRUGSESTRAAT 240
      8210 ZEDELGEM
      BELGIUM

To EXCHANGE an item:

  1. Send an email to contact@uche-belgium.com describing your intention. We will answer as soon as possible 
  2. Place a new order. 
  3. Send your return to
    • UCHE
    • BRUGSESTRAAT 240
      8210 ZEDELGEM
      BELGIUM
After we've received the goods, we'll inspect them thoroughly to make sure they are 100% ok. If that is the case we will refund the money within 30 days, excluding any shipping costs.